KANRO

Frequently asked questions

We've compiled some of the most common questions and requests from our customers. We hope you find what you're looking for!

Candy

Q

The surface of the candy has turned whitish. Is it still safe to eat?

A

The surface of our candies absorbs humidity, which causes the sugars to harden and turn whitish. This can sometimes make the candy rough on the tongue, resistant to melting in the mouth, or give it an unpleasant taste. There is absolutely no health risk, and safe to eat.

Q

What exactly does "sugar-free" mean? What's in your sugar-free candies?

A

Candies can be labeled "sugar-free" or "sugarless" when they contain less than 0.5% sugar.
Carbohydrates are classified as either sugars or dietary fiber.
The "sugar" category itself contains both monosaccharides and disaccharides, those includes dextrose, fructose, and maltose etc.
Kanro's sugar-free candies have a high concentration of type of carbohydrate called sugar alcohols (primarily in the form of reduced-sugar syrup). Despite their name, sugar alcohols are neither sugars nor alcohols. They are a natural component found in fruits, seaweed, and vegetables etc.
They have the chemical structure of an alcohol and are made from sugars, which is why they are called sugar alcohols.

Q

Will your sugar-free candies cause cavities?

A

Cavities are said to be caused by a combination of three factors: dental plaque (bacterial deposits), sugar, and extended accumulation of sugar on the teeth. Because our sugar-free candies are not 100% free of sugar, they can't be said to have no effect on cavity formation.

Q

Why do your state on bag of sugar-free candies that they may cause loose bowels?

A

The main ingredients in our sugar-free candies is reduced-sugar syrup, which is difficult for the body to absorb. Reduced-sugar syrup has fewer calories because it is less absorbable than regular sugar, but this also means that it tends to get expelled from the body as-is. If you do experience loose bowels from our sugar-free candy, it is a temporary condition and will be solved with time.

Q

My candy is getting sticky. What's the best way to store it?

A

After opening the bag, please store it or individual candies in a sealed glass or similar container along with a desiccant (silica), it will help prevent stickiness.

Q

Can I store my candy in the refrigerator?

A

We don't recommend that you store our candies in the refrigerator, as it will cause condensation on the individual wrappings and make the candy sticky. Candy also becomes more brittle if it is chilled.

Q

Where do you get the peanuts used in your Nattsubon candy?

A

Those are from the United States.

Gummy candies

Q

Where do you get the gelatin that you use in your Pure Gummy products and other gummies?

A

The gelatin comes from pig skin.

Q

Where did you get the name Pure Gommy?

A

The name Pure Gummy is a blending of the English word "pure" and the French word "purée", which means to fruit or other food that has been boiled. Through this new word, we express that Pure Gummy delivers the authentic, delicious flavor of pure fruit.

Q

What percentage of your Gummies are star-shaped?

A

The star is a lucky shape, so just a small percentage of our Gummies are made that way. The exact percentage is a secret ;).

Ingredients

Q

Do you display allergy information?

A

We indicate the presence of the seven key allergens (shrimp, crab, wheat, eggs, milk, soba (buckwheat), and peanuts).
For information on the twenty secondary allergens, please call the Kanro Customer Service Office at +81-120-88-0422.

Q

What are flavoring agents?

A

Flavoring agents are used to enhance the fragrance and taste of a variety of products.

Q

What are sweeteners?

A

Sweeteners are used to add sweetness to a variety of products.
We primarily sweeten our products with acesulfame potassium and sucralose.

Q

What are emulsifiers?

A

Emulsifiers meant for stabilizing emulsions, which are combination of water-based and oil-based ingredients. We use them in our Nonshuga Kohi Sakan, for example.

Q

What are acidifiers?

A

Acidifiers add a sour taste to our products. Some of the acidifiers we use are citric acid, malic acid, lactic acid, and acetic acid.

Q

What is reduced-sugar syrup?

A

Reduced-sugar syrup is a sweet syrup which is classified as sugar alcohol. It has fewer calories than regular starch syrup.

Other

Q

What is the "Best-Before Date" ?

A

It is the date which we ensure the quality of product if it have been stored properly and have not been opened. For example, if the "Best-Before Date" shows "2012.12", it means that you should enjoy it by December 2012.

Q

Is the product still safe to eat after "Best-Before Date" ?

A

Products do not become instantly inedible after the "Best-Before Date", however, it may have some loss of flavor--so it's recommended that you enjoy them before expire. If the package has been opened, you should finish it promptly--even if it is well before the "Best-Before Date".
Below is more specific information on what happens to different products after the "Best Before Date".
Hard candies: The surface of hard candies will begin to absorb humidity and turn whitish. This can make them resistant to melting in the mouth, or they may become sticky.
Soft candies: Soft candies may start to become a rough texture.
Sugar-free candies: Sugar-free candies will absorb humidity and become sticky.
Gummies: Gummies may dry out and harden.
Healthy snacks: These snacks will undergo changes in texture.
Also, because our gummies and soft candies have a high moisture content, they may experience discoloration.

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