Privacy Policy

Kanro Inc. (referred to below as “Kanro” or as “we”, “us” or “our”) handles personal information appropriately by complying with applicable laws and regulations related to the protection of personal information and based on the basic policy regarding the protection of personal information (referred to below as “Basic Policy”).

1.Acquisition of the personal information

Kanro can acquire and use the personal information for achieving the following purposes.

(1)name, address, sex, date of birth, phone number, FAX number, email address, workplace, department you belong to, title/ business types /sort of your job, information that can identify individual customers (including customer numbers), customer specific information (including interests or preferences)

(2)IP address, Cookie, region of your access to our Web site, URL, browser type, language, date and time of request

2.Purposes of Use of Personal Information

Kanro will handle the personal information within the scope necessary for achieving the following purposes.

Types of Personal Information

Examples of purpose of use include the following

Your personal information

・Company-operated Store, mail-order business, and all other operations related to the sale of products and services, including credit card processing

・To invite you to our events

・To hold our events

・To provide information on events, promotional materials, and other information

・To analyze the browsing and purchase histories obtained from customers and provide information or service that suit the customers’ interests or preferences

・To conduct campaigns in an effort to promote the use of services

・To respond to inquiries

・To contact customers

・Customer center operations

・To improve customer satisfaction

・Countermeasures against fraudulent acts necessary for safe operation of the service

・Marketing research (including market analysis and market statistics)

・To conduct surveys and questionnaires on our services and other online communication

・Various surveys and analyses to improve products and services

・Customer visit records

・To communicate, cooperate and negotiate with buyers and suppliers for business purposes

・Exercise of rights and performance of obligations

Personal information on shareholders

・Customer visit records

・Stock management

・Exercise of rights and performance of obligations under the Companies Act or other related laws and regulations

・To communicate with shareholders

Personal information on investors

・Customer visit records

・Investor Relations

Personal information on those who have applied for jobs at Kanro

・Recruitment activities

Personal information on officers and employees (including retired employees)

・Public Relations (including issuing in-house newsletters)

・Personnel management, labor management, and other employment management

・To use for procedures required by law or company regulations

・To use for Kanro's official records

・To communicate with officers and employees

Personal information on neighborhood residents

・To communicate with neighborhood residents, etc.

Personal information on our Web site and Cookie

・To analyze information (including Cookie, etc.) obtained from customers and provide information or service that suits the customers’ interests or preferences

Other

・Procedures required by law

・Carrying out any other purpose described to you at the time personal data was acquired

3.Disclosure of Personal Information

Kanro will never disclose or provide your personal information held by us to any third party without your consent. However, we may disclose or provide personal information without your consent in the following cases:

(1)Cases based on laws and regulations (including local ordinances);

(2)Cases in which there is a need to protect the life, wellbeing, or property of an individual, and it is difficult to obtain the consent of the identifiable person;

(3)Cases in which there is a special need to improve public wellbeing or promote healthy child development, and it is difficult to obtain the consent of the identifiable person; or

(4)Cases in which there is a need to cooperate with a national government organ, local government, or person entrusted thereby with performing the functions prescribed by laws and regulations, and obtaining the consent of the identifiable person is likely to interfere with the performance of those functions.

4.Measures for Managing the Security of Personal Data

Kanro will endeavor to make every employee fully informed of the rules for proper handling of personal information through internal education and internal regulations.
Kanro will take appropriate security management measures in accordance with laws and regulations to prevent any loss, destruction, falsification, leak, etc. of personal information.

5.Inquiries Related to Personal Information

If you would like to make a request for disclosure, correction, suspension of use, and deletion of your own personal information against Kanro, please make a request in accordance with the following instructions.

(1)Please fill in the prescribed application form and submit to the Personal Information Inquiry Contact.

(2)Please submit the documents or other items necessary for identification to be presented to confirm that the requests have been made by the individuals subject to the requested personal information or their due representative.

Requester

How to request

Documents

Individual

Visit

Please submit one of the following documents.

●Driver’s license

●Registered seal certificate and registered seal

●Health insurance card

●Passport

Mail

A copy of your drivers’ license and resident certificate

Representative

Visit

Please submit one of the following documents for each individual and their representative.

●A copy of driver’s license

●A copy of health insurance card

●A copy of passport

*If the representative is an attorney, please also indicate the attorney's registration number.

We will respond to such request after confirming that the requester is the principal or the principal’s representative.

When making a request for disclosure, or the like, please contact our Customer center.

6.Outsourcing

(1)

To achieve the purposes of use, Kanro may entrust the provided personal information to its outsourcing contractors. In such cases, Kanro will exercise necessary and appropriate supervision over them to ensure the security management of the entrusted personal information, etc.

(2)

Kanro may provide personal information to third parties in foreign countries, as outsourcing contractors in the following cases:

(a)In case the prior consent to provide personal data is given from the person to outsourcing contractors in foreign countries;

(b)Concerning the handling of personal data, in case personal information is provided to an outsourcing contractor in a foreign country, where a personal information protection system, which is recognized to have equivalent to or higher standard than that in Japan, has established in protecting individual rights and interests; or

(c)In case the information relating to the individual can be prepared in a way that makes it not possible to identify a specific individual.

The following are the main third parties in foreign countries to which Kanro outsources a part of its business.
These companies may acquire user’s information, which will be handled in accordance with their privacy policies, which can be found at the following Web sites.

Shopify, Inc. (Canada)

https://www.shopify.com/legal/privacy

reference information

Shopify Commerce Singapore Pte. Ltd.
(Singapore)

https://www.shopify.com/legal/privacy

Zendesk, Inc. (USA)

https://www.zendesk.com/company/agreements-and-terms/privacy-notice/

(3)

Acquisition and purpose of Use of Cookies

Cookies are small text file that are stored in your device (PC, smartphone, tablet, etc.) sent from web server to your browser when you access this Web site. Cookies are mainly used to identify you when you visit our Web site again, for example.

Cookies identify your device and browser, but they cannot identify you as an individual.

Some Cookies are necessary to operate our Web site. We will handle Cookies for achieving the following purposes.

・Enhanced functionality

・Gather analytical data to improve performance

・Display advertisements that may be of interest to customers from our advertising partners on our Web site or AdTech partners based on information acquired by tracking users across the internet

You can choose whether to allow us or third parties (our analytics and AdTech partners) to set Cookies which are not strictly necessary for the functioning of the Web site via the Cookie banner or Cookie setting provided on the Web site.

Our Web site uses Google Analytics. Google Analytics uses Cookies to acquire user information, but it does not acquire information that can identify individuals.

Please check the Google Analytics Web site for the Google Analytics terms of service and privacy policy.

Acquisition and purpose of Use of Cookies
（external Web site） Google Analytics Terms of Service, Google Privacy Policy

If you do not consent to the collection of Cookies by Google Analytics, please disable from the
“Google Analytics Opt-out Browser Add-on.”
（external Web site）

Cookie setting

7.Modification of Basic Policy

We will review and revise the contents of this Basic Policy as necessary.
Modification of Basic Policy will be announced promptly on the Web site.

8.The Personal Information Inquiry Contact

If you have any questions to Personal Information, you may contact our Customer center described below.

Contact information

Kanro Inc. Customer center (Office Hours: 10:00-16:00 (Mon-Fri), excluding our regular holiday)

Head office

3-20-2, Tokyo Opera City Building 37F, Nishi-shinjuku, Shinjuku-ku, Tokyo

Telephone number

+81-120-88-0422

*Please inform us that this is the Personal Information Inquiry.

URL

https://kanro.jp/pages/contact/

Enacted on April 1, 2005
Revised on May 27, 2019
Revised on June 14, 2021
Revised on April 1, 2022
Revised on July 20, 2022
Revised on December 13, 2022
Revised on August 6, 2024